Customer satisfaction is “VERY IMPORTANT”

Customer satisfaction is “VERY IMPORTANT

– Repeat business and more LEADS
– Retain customers than ACQUIRE new ones
– Building BRAND and brand Value
– Increase customer LIFETIME value/trust
– Creating COMPETITIVE advantage
– Free PUBLICITY and ADVERTISEMENT
– Helps in PREDICTABILITY and PLANNING
– Helps to maintain and increasing QUALITY
– Maintains CONSISTENCY and STANDARDS
– Key DIFFERENTIATOR for the business
– Team MORALE, PERFORMANCE and EFFICIENCY
– Maintain or increase the PROFIT ratio

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